Your information.
Handled with purpose.

Who this policy covers

This policy describes how RideOn Rentals, operated by LuxeRentals LLC (“RideOn,” “we,” or “us”), handles information connected with our website, rental inquiries, referrals, document submissions, and rental coordination.

We are locally owned and operated in Las Vegas, Nevada. You can reach us at Info@RideOn.Vegas, (725) 777-4577, or 2741 E. Tropicana Ave., Las Vegas, NV 89121.

Information we collect

The information we receive depends on how you interact with us.

• Inquiries and communications. Your name, phone number, email address, messages, requested dates, vehicle preferences, and pickup or delivery details.
• Rental documents. When requested, images of the front and back of your driver’s license and proof of insurance. These can contain your date of birth, address, license number, photograph, policy details, and other information printed on the documents.
• Referrals and rental coordination. Shop or firm contact details, customer contact information, repair timing, claim information, and the rental arrangement being reviewed. We may receive this information from you, a referring shop or attorney, or an insurer involved in your request.
• Rental and transaction records. Agreements, rental dates, charges, deposits, payment status, and related correspondence managed as part of your rental. Payment services process payment details through their own systems.
• Technical information. Hosting and other service providers may receive your IP address, browser and device information, requested pages, referral information, and access times when their services are used.

Please provide only what is needed for your rental. Do not include Social Security numbers, full card details, or medical records in an initial inquiry or referral email. Contact us before sending sensitive documents.

How we use information

We use information to respond to questions, prepare quotes, check rental eligibility and insurance coverage, coordinate referrals, arrange pickup or delivery, manage agreements and payments, and maintain rental records. We may also use relevant records to resolve disputes, address suspected misuse, and meet legal obligations.

Our texts and emails are for rental service and coordination. We do not use customer phone numbers or email addresses for promotional campaigns.

When information is shared

We do not sell customer personal information or share it for advertising. Providing rental services does involve other businesses:

• Service providers. We use providers for hosting, form submissions, email, rental management, and payment processing. These include GoDaddy, Formspree, Google/Gmail, and HQ Rental Software. The information each provider handles depends on its role.
• Rental coordination partners. We share relevant information with shops, insurers, attorneys, and their staff when needed for the rental arrangement you request or authorize. We ask referring businesses to obtain permission before sending a customer’s contact information.
• Legal and dispute matters. We may disclose relevant records when required by law or reasonably necessary to address fraud, resolve a dispute, or establish or defend legal rights.

Other businesses may also handle information under their own privacy policies and responsibilities. A referral does not make every recipient part of RideOn.

Document handling & retention

Our current document-upload process uses Formspree. Submissions notify our business Gmail inbox. Vigen or Ivan reviews the documents and transfers the needed information into HQ Rental Software for rental administration.

After that transfer, our routine is to delete the related email and downloaded working files. This does not mean every copy is immediately removed: rental records, provider-held submissions, trash folders, logs, and backups can have separate retention and deletion processes.

Retention depends on the record, the rental or claim it supports, accounting and legal needs, and the systems involved. Contact us to ask about a particular record or request deletion. We may need to retain some information to complete a rental, meet an obligation, or address a dispute.

Within RideOn, the owners handle document review. We use account access controls, including two-factor authentication for Formspree. No online transmission or storage system can be guaranteed completely secure.

Before uploading, speak with our team about the documents needed for your request. The document upload page is separate from an initial quote inquiry.

Website services & external links

The rental pages do not include an advertising pixel or an online checkout. Hosting services may process technical data to deliver pages, measure traffic, and maintain security.

Our pages load fonts from Google Fonts, which involves a request from your browser to Google. Google Maps links open a separate service for directions and reviews. Email, text, and phone links open the application configured on your device; you choose whether to send a message or place a call.

Formspree and other external services may use cookies or similar technologies under their own policies. Third-party services may collect information about activity over time and across sites or services. RideOn does not use customer information for cross-site advertising.

You can manage cookies through your browser and review a provider’s privacy settings. These choices may affect how an external service works.

Your choices & privacy requests

You can ask to review or correct information you provided, request deletion, or ask how information related to your rental is handled. Email Info@RideOn.Vegas with “Privacy request” in the subject, a way to contact you, and a description of your request.

We may need to verify your identity and connection to a record before responding. Do not attach a driver’s license or other sensitive document to your initial privacy email; we will explain any verification step that is needed. Available rights and any limits depend on applicable law and the circumstances of the request.

Nevada requests. You may use the same email address to submit a request directing us not to sell covered personal information. We do not sell customer information. We will handle verified requests within the applicable legal timeframe.

You may choose not to provide requested information, but we may be unable to confirm or administer a rental without the necessary details. Let us know if you prefer a different way to communicate about your rental.

Changes to this policy

We will post changes on this page and revise the effective date. For a material change affecting how we handle information already collected, we will provide additional notice when required, such as a website notice or a direct message using the contact information we have.

This policy is effective October 18, 2026. The effective date above identifies the current version.

Contact RideOn about privacy

For privacy questions or requests, contact RideOn Rentals / LuxeRentals LLC:

Office hours: Monday–Friday, 8 a.m.–5:30 p.m. The office is closed Saturday and Sunday.