One direct conversation.
Email our team with the basics. We’ll check availability and work through the rental arrangement with you and your customer.
FOR LAS VEGAS BODY SHOPS & COLLISION CENTERS
You handle
the repair.
We’ll help with
the rental.
Connect your customer with a local rental team that works directly with them and coordinates with your shop around the repair.
Send referrals to Info@RideOn.Vegas.
You can also text our team. Text replies 7 days a week.
A LOCAL RENTAL CONTACT FOR YOUR TEAM
More coordination.
Less chasing around.
When a customer needs a car, your staff should know who to reach and what happens next.
We handle rental intake.
RideOn reviews the customer’s documents and coverage, explains the agreement, and handles the deposit and payment.
A coordinated handoff.
We work with your shop on timing and confirm local pickup or delivery by arrangement for a quoted fee.
A REFERRAL STARTS WITH AN EMAIL
Tell us who you are.
And what’s needed.
Email Info@RideOn.Vegas with your shop’s name and when the customer needs a vehicle.
Email us a referralOr call (725) 777-4577 or text our team.
Helpful details for your referral email
- 01Your shop and contact
Your shop’s name, your name, and the best number to reach you.
- 02Rental timing
The date a car is needed and the expected repair completion date, if known.
- 03The customer introduction
With their permission, share their name and phone number. Or have them text us directly and mention your shop.
License and insurance documents go through our document upload page when our team requests them.
AFTER THE INTRODUCTION
Your referral.
A clear next step.
We confirm each rental personally. An introduction starts the conversation; our team confirms the vehicle and arrangement.
- 01
We review the rental need.
Our team checks vehicle availability, timing, and whether the rental will be customer-paid or may qualify for approved direct billing.
- 02
We work directly with the customer.
RideOn explains the quote and requirements, reviews documents and coverage, and completes the agreement and payment steps.
- 03
We coordinate the handoff.
We confirm pickup or arranged delivery with the customer and your shop. If repair dates change, keep us informed so we can review the rental timeline.
PARTICIPATING SHOPS & PAYMENT
Let’s get the
arrangement right.
Referring a customer and arranging direct billing are separate steps. We’ll explain what applies before the rental begins.
Ask about partnering with RideOnConfirmed with the insurer.
For qualifying rentals through participating repair shops, RideOn can bill the insurer directly once the arrangement is confirmed and approved.
A customer security deposit is still required. Participation and direct billing are not automatic.
A quote before they commit.
When direct billing doesn’t apply, the customer pays RideOn upfront and can seek insurer reimbursement if eligible. We explain the rental charges and deposit directly with them.
See insurance rental arrangementsNEW TO RIDEON?
Let’s get to know
your shop.
Tell us about your shop and the rental needs you see. We’ll talk through communication, customer handoffs, and whether a participating-shop arrangement makes sense.
Introduce your shopFOR YOUR FRONT DESK
Good questions.
Useful answers.
Have a customer situation to discuss?
Talk with our team.
Can we refer a customer before becoming a participating shop?
Yes. Email Info@RideOn.Vegas with your shop’s name, your contact information, and when the customer needs a car. We’ll review availability and the rental arrangement. A referral does not automatically make a shop a participating direct-billing partner.
How does our shop become a participating partner?
Start with an email to Info@RideOn.Vegas. You can also call or text us. We’ll talk through your shop’s rental needs, communication, pickup or delivery, and payment coordination. Participating-shop arrangements are confirmed directly with our team.
Will you bill the insurance company directly?
Only for qualifying rentals through participating repair shops, after we confirm and approve the arrangement with the insurer. A customer deposit is still required. Other rentals are paid by the customer upfront, with reimbursement handled through the insurer when eligible.
What should we send with a referral?
Email Info@RideOn.Vegas with your shop name, your name and contact number, and the date a rental is needed. With the customer’s permission, share their name and phone number so we can reach out. Or have them text RideOn directly and mention your shop. We’ll request any documents through our document upload page when needed.
Who handles the customer’s rental paperwork?
RideOn handles the rental conversation, eligibility and coverage review, agreement, deposit, and any balance due directly with the customer. Your team helps us coordinate repair dates and the handoff.
Can you deliver a rental to our shop?
Delivery may be arranged for a quoted fee, subject to availability and confirmed timing. The customer’s documents, agreement, deposit, and any balance due must be completed before delivery. Please confirm the arrangement with us before promising a delivery time.
What if the repair takes longer than expected?
Let us know as soon as the timeline changes, and have the customer contact us before their agreed return date. We’ll review vehicle availability, additional days, and payment arrangements. An extension is confirmed by RideOn; extra insurance-paid days also require confirmation with the insurer.
When can our team reach you?
Text anytime; we respond seven days a week. Office hours are Monday–Friday, 8 a.m.–5:30 p.m. Weekday phone hours are Monday–Friday, 9 a.m.–6 p.m. Phone calls are also available Saturday, 9 a.m.–1 p.m., while the office is closed. All times are Las Vegas time. If we miss your call, leave a detailed voicemail.
LET’S MAKE THE NEXT HANDOFF EASIER
Your next referral.
Our next conversation.
Email your shop’s name and when your customer needs a car.
We’ll review the next step together.
Email us a referralOr call (725) 777-4577Info@RideOn.VegasOr text our teamText replies 7 days a week
Office hours
Mon–Fri: 8 a.m.–5:30 p.m.
Saturday & Sunday: Closed
Phone availability
Mon–Fri: 9 a.m.–6 p.m.
Saturday: 9 a.m.–1 p.m.